1. Who We Are
Crescent Care (“we,” “us,” or “our”) is an Australian-based NDIS service provider committed to delivering tailored disability support and community services. Our mission is to empower individuals and families with compassionate, reliable, and inclusive care across NSW and beyond.
2. What Information We Collect
- Personal Information: Such as names, contact details (email, phone, address)—particularly when you contact us, request services, or fill out forms.
- Sensitive Information: This may include health-related and NDIS-specific details necessary to customise your support services.
- Usage Data: We may gather non-identifiable data like IP addresses, browser type, and pages visited to enhance our website experience.
3. How We Use Your Information
We use your information to:
- Provide and personalise our NDIS services, support coordination, community programs, and consultations.
- Communicate updates, confirmations, or respond to queries using your contact details.
- Conduct analysis to improve service quality and user experience.
- Comply with legal and regulatory requirements associated with health and NDIS services.
4. Disclosure of Your Information
We do not sell or rent your personal or sensitive data. We may share your information with:
- Trusted Third-Party Service Providers (e.g., IT, payment processors, communication tools)—only as required and under confidentiality terms.
- Government or Regulatory Authorities, if legally obliged in line with NDIS or Commonwealth/Australian law.
- Healthcare or Multidisciplinary Providers, when relevant to your care coordination and with your consent.
5. Cookies & Communications
- We may use cookies or similar technologies to improve site functionality. These can be disabled through your browser settings.
- With your permission, we may send emails or newsletters. All such communications include an option to opt out at any time CrescentCare.
6. Your Privacy Rights
You have the right to:
- Access, update, or request deletion of your personal or service-related information.
- Request corrections to inaccurate personal details.
- Request restrictions on how certain information is shared or used, including marketing communications.
- Ask for an electronic or paper copy of this privacy policy or our data practices.
7. Security Measures
We take reasonable steps to safeguard your information against misuse, loss, or unauthorized access—through secure storage protocols, staff training, and access controls.
8. Storage & Retention
Your information is stored securely and retained no longer than necessary to meet service delivery and legal obligations.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be reflected on our website with a revised effective date.
10. Contact Us
If you have privacy concerns or would like to exercise your privacy rights, please reach out to us at:
Phone : 1300 95 25 95 – Email : care@crescentcare.org.au
