1. Who We Are
Crescent Care (“we,” “us,” or “our”) is an Australian-based NDIS registered provider (Registration No. 4050154538, ABN 37 656 537 370) committed to delivering tailored disability support and community services across NSW and beyond. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Information We Collect
- Personal Information: Names, contact details (email, phone, address)—collected when you contact us, request services, or fill out forms.
- Sensitive Information: Health-related and NDIS-specific details (including disability information and care needs) necessary to provide and coordinate your support services. We only collect sensitive information with your consent, or where permitted by law.
- Usage Data: Non-identifiable data such as IP addresses, browser type, and pages visited to help us improve our website.
3. How We Use Your Information
We use your information to:
- Provide, coordinate and personalise your NDIS support and community services.
- Communicate updates, confirmations, appointment reminders, and respond to your enquiries.
- Comply with NDIS Practice Standards, the NDIS Act 2013, and other legal obligations.
- Improve the quality and safety of our services through internal analysis.
4. Disclosure of Your Information
We do not sell or rent your personal or sensitive information. We may share your information with:
- Trusted Service Providers: IT providers, communication tools, and support coordinators — only as required and under confidentiality obligations.
- Government or Regulatory Authorities: Where legally required, including the NDIS Quality and Safeguards Commission, Services Australia, or under Australian law.
- Healthcare or Allied Health Providers: When relevant to your care coordination and only with your consent.
5. Cookies & Website Tracking
We may use cookies or similar technologies to improve our website’s functionality. These can be disabled through your browser settings. Our website may use analytics and advertising tools (including Facebook/Meta Pixel) to understand how visitors use our site. You may opt out of such tracking at any time by adjusting your browser or device settings.
6. Your Privacy Rights
Under the Privacy Act 1988 and Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you (APP 12).
- Request correction of inaccurate or outdated information (APP 13).
- Complain about how we have handled your information.
7. Data Security & Retention
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Information is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, information is securely destroyed or de-identified.
8. How to Contact Us or Make a Complaint
If you have a question, wish to access your information, or wish to make a privacy complaint, please contact us:
Crescent Care
Email: care@crescentcare.org.au
Phone: 1300 95 25 95
We will respond to your complaint within a reasonable timeframe (generally within 30 days). If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.
Last updated: March 2026. This policy will be reviewed and updated periodically to reflect changes in our services or legal obligations.
