Referring someone to Crescent Care
Written for support coordinators, plan managers and allied health professionals. The quickest route for each kind of referral, what happens after you send it, and how to hear where we have capacity.
The fastest way to refer
Four ways in. Pick the one that matches the support you are asking about, and send what you have.
The online referral form
A couple of minutes, and no referral letter needed. Once the referral is saved, the screen shows a reference number you can quote if you follow up.
Make a referralAllied health enquiries
For occupational therapy, psychology, speech pathology, allied health assistant and key worker support. You can attach a report or assessment, and no referral letter is needed to start.
Send an allied health enquirySDA and SIL homes
The homes enquiry asks which home, design category, funding in the plan, preferred area and timeframe. You will get a straight answer on whether one of these homes fits, including if the answer is no.
See the homes and enquirePrefer to talk it through
Call 1300 95 25 95 and we can take the referral details over the phone. Monday to Friday, 8am to 8pm. Saturday and Sunday, 9am to 6pm.
Call 1300 95 25 95
What happens after you refer
- 1
You send the details
Use the form or call us. Share as much or as little as you have.
- 2
We get in touch
Our intake team reviews the referral and contacts you within one business day.
- 3
We plan together
We talk through goals, funding and the right support, at a pace that suits the participant.
Response times
- Referrals
- Our intake team contacts you within one business day.
- Allied health enquiries
- Our allied health intake team contacts you within one business day.
- Messages through the contact page
- We aim to reply to every message sent through our contact page within 24 hours.
If it is urgent, call us on 1300 95 25 95. In an emergency, call 000.
What coordinators ask us
Before you send the first referral.
Do you need a referral letter?
No. Not for a general referral and not for allied health. Send what you have through the form, or call and we will take the details. If you do have a report or an assessment, the allied health enquiry lets you attach it, which saves a conversation later.
How do I know the referral arrived?
The screen shows a reference number as soon as the referral is saved, and the same reference goes to the email address you give. Quote it if you follow up. Our intake team reviews the referral and contacts you within one business day.
Will you tell me if you cannot take someone?
Yes, and quickly. A coordinator who places a participant somewhere that was not ready does not refer twice, so we would rather say no on day one than leave you waiting. Where we cannot help we will say what we would suggest instead.
How do I hear when a home or a service has room?
Sign up for the quarterly capacity updates further down this page. It is an opt in rather than a referral, it holds a place for nobody, and every email carries an unsubscribe link.
Need an interpreter?
Call TIS National on 131 450 at any time, and ask them to connect you with Crescent Care.
Quarterly capacity updates
Once a quarter we email referrers about where Crescent Care has capacity and which homes are available, so you are not guessing before you call.
- Signing up is not a referral, and it does not hold a place for anyone.
- Every email has an unsubscribe link, and you can unsubscribe at any time.
Have someone to refer today? Send the referral and our intake team will come back to you within one business day.