High Intensity Support
Skilled support for people with complex health needs, delivered in your home and community by workers trained for the tasks in your plan.
Confident support for complex health needs
Families living with complex health needs already know how much depends on getting the daily routine right, and you should not have to work out from a website whether a provider is up to it. So the first thing we do is answer that. Tell us what your days actually involve and we will tell you plainly what we can support and what we cannot.
Where we can help, we write the plan with you, your family and your health team before anyone starts, so the person in your home knows your routine and exactly what to do if something changes. Where we cannot, you will hear that quickly, along with what we would suggest instead. Either way you get an answer from a person, not a form.
- A straight answer about what we can support
- A plan written with you and your health team
- Workers matched to the supports in your plan
- Your GP and specialists kept in the loop
- Support at home, in supported living or in the community
- Agreed steps for when something changes
Why families trust us with complex care
When the stakes are high, the details matter. Here is how we keep your support safe and steady.
You will know who is coming
Before anyone starts, we will tell you who it is and what they are trained to do. And if there is something in your plan we cannot support, you will hear that from us, not find it out on the day.
A consistent team
You see familiar faces who know your care plan, not a rotating roster of strangers. Consistency is what keeps high intensity support safe.
A plan for the unexpected
Complex needs do not keep office hours, so your plan sets out what happens when something changes and who to call, agreed before support starts.
Good to know
Frequently asked questions
Do I need specific funding for high intensity support?
Yes. High intensity support is funded through your Core or Capacity Building budget and is usually identified during planning. If you are not sure what your plan covers, call us and we will help you read it.
Can you work with my doctors and specialists?
Absolutely. We build your support plan alongside your GP, specialists, and any allied health professionals so everyone is working from the same information.
What areas do you cover?
We support participants across Liverpool and the wider Western Sydney region, in private homes, supported living settings, and the community.
Need an interpreter?
Call TIS National on 131 450 at any time, and ask them to connect you with Crescent Care.
Related NDIS services
Tell us what your days look like
Call our team, or send a message and we will call you back. You will get a plain answer about what we can support, and no pressure either way.